Terms & Conditions
1.0 Our Liabilities
1.1 Woodlands Holidays provide a clean, tidy and welcoming holiday home for the period of your booked vacation. Sanitiser is used where appropriate during cleaning and sanitiser gel is available in your holiday home. Each house is provided with bed linen, plus two towels per person, plus hand towels in the bathroom and bathroom mats for a fee of £50.00 for Woodleigh and £100.00 for Woodlands. Cleaning and linen fee will be charged on check-out online.
1.2 Woodlands Holidays provides one box of firelighters and matches and enough logs for 1-2 fires in each of the log burners provided. Additional logs are available for £10.00 per basket charge, payable in cash before leaving.
1.3 We provide a private garden with furniture to include a table and chairs to seat all members of the holiday party.
1.3 Woodlands Holidays insures Woodlands House and Woodleigh Cottage primarily to protect the owners' building and contents. Guests should ensure they have appropriate holiday insurance, to cover their own property items in case of loss, during their stay.
1.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the booking contract. However, we do not accept liability for any loss, damage, injury or death howsoever caused to you (or anyone in your party) or to your vehicles or personal property in circumstances where we have not been negligent.
1.5 Any valuables left at the property are left at your own risk. It is your responsibility to ensure that all doors, shutters and windows are closed and locked when leaving the property or when in the grounds. You should take out adequate travel insurance (including liability for accidental damage to the property, cancellation cover and medical and emergency expenses) prior to the commencement of your holiday.
1.6 Children within your party should be monitored by you at all times and it is your sole responsibility to check the suitability of any children's equipment which is provided at the property as cannot accept any responsibility for its use.
1.7 We are not responsible for noise or disturbance originating beyond the boundaries of the property.
1.8 We are not responsible for the failure or interruption of the supply of water, gas, electricity or broadband to the property or the removal of waste water from the property.
1.9 With regard to the breakdown of domestic and mechanical equipment such as heating or plumbing systems or boilers we will take all reasonable steps to reinstate the supply or service or repair any equipment as soon as practicable.
1.10 Broadband is provided at both Woodlands House and Woodleigh Cottage, but no responsibility is accepted for any failure of the service, nor can a minimum speed be guaranteed, particularly in rural areas.
1.11Any recommendations made by us on your behalf with third parties (e.g. restaurants) are subject to the terms and conditions imposed by those third parties. We do not take any commission for introducing you to such third parties or their services nor do we act as an agent on their behalf and in such circumstances we do not accept responsibility for these third parties or the services they provide.
1.12 We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the booking was made, both we and you knew it might happen.
1.13 We cannot accept any liability where the performance of our obligations to you is affected or prevented by force majeure including an act of God, an act of Government or an act of War. Where force majeure applies we will not be liable to pay for any damage, loss or expense which you suffer or incur.
2.1 You must arrive and depart within the check-in and check-out times stipulated for the property, unless special arrangements have been agreed in advance. Failure to check out on time may result in an additional charge of £50 being made.
2.2 You must keep the property and all furniture, fittings, facilities, equipment and grounds in the same state of repair and condition as at the date of your arrival and in the same state of general order in which they were found. Please let us know if there are any breakages or damages as soon as possible. We reserve the right to make a deduction for any additional cleaning required over the usual number of hours committed to departure cleaning.
2.3 Mattresses are checked after every booking. In the event of a mattress being soiled, you will be charged for a new mattress or sanitisation if the latter is viable. Waterproof mattress protectors are used on all beds.
2.4 You will be charged for the cost of replacing bed linen and towels with permanent staining including those from fake tan or make up.
2.5 All properties are strictly no smoking and if you fail to observe this prohibition you will be charged a penalty in addition to the cost for the cleaning of soft furnishings and any other additional cleaning required to remove all traces of smoke from the property.
2.6 You are responsible for the neighbourly and appropriate behaviour of your party. Should you or a member of your party abuse the property or display dangerous, disrespectful, offensive or rude behaviour to any third parties (e.g. neighbours), undertake any illegal activity, or any activity which may cause damage, or unreasonable noise or disturbance we reserve the right to require the person(s) concerned to leave the property.
2.7 You are responsible for you and your party maintaining acceptable levels of noise at the property and within the grounds and vicinity of the property particularly between the hours of 10.00pm and 8.00am. In the event of you or any member of your party breaching this responsibility, we reserve the right to ask you to vacate the property.
2.8 Any changes to your party should be notified to us. In addition, you must not exceed the maximum number of guests permitted to occupy the property as stated in your booking confirmation, exceed the maximum number of guests the property accommodates or sublet the property.
2.9 The properties are not available for organising functions. Woodlands House is suitable for parties with family or friends that do not exceed 10 people.
2.10 Dogs are welcome at both properties, providing you inform us in advance and pay the additional fee for dogs indicated on booking.
2.11 In the event of any breach of the obligations of this section you may be asked to vacate the property and in these circumstances the booking contract will come to an end immediately without any refund of payments made by you or any compensation for early termination. You will be liable for any costs or damages stipulated in these Booking Terms and Conditions caused by your breach and such costs and damages can be charged to you for payment withing seven days.
2.0 Your Obligations
3.0 Cancellation of a Booking
3.1 Cancellation by you of your booking must be given by email to firstname.lastname@example.org. The effective date of cancellation is the date we receive your notification and the cancellation charges detailed in the table below will apply.
3.1.1 Cancellations made less than one month before a booking during June, July and August will be refunded at 50 per cent of total booking fee paid.
3.1.2 Cancellations made less than one month before a booking during January-May and September-20 December, will be refunded at 75 per cent of total booking fee paid.
3.1.3 Cancellations made more than one month before a booking during June, July and August will be refunded at 75 per cent of total booking fee paid.
3.1.4 Cancellations made more than one month before a booking during January-May and September-20 December will be refunded at 90 per cent of total booking fee paid.
3.2 If you cancel we will endeavour to obtain a replacement booking. If a replacement is obtained, we will refund the remainder of all monies paid by you for the rental, less any difference between the total price you paid or would have paid for the rental and the price paid by the replacement guest..
3.3 Please note that all cancelled bookings will be subject to an administration fee of £20.00 including VAT.
3.4 Where bookings have also been made with third parties (e.g. for catering or transport services) you may be liable for any cancellation charges set out in their terms and conditions.
3.5 We strongly recommend that you take out travel insurance which covers you for cancellation when placing a booking. We also strongly recommend that the policy covers you for personal liability claims in the event that accidental damage is caused during your stay.
Thank you for your consideration and we hope you will have a great stay at Woodlands Holidays.